TEAM MEMBER SPOTLIGHT
If anyone at Picante knows what your usual order is, it is Karina Garcia. It's not the first time we've put the team member spotlight on Karina over the 10 years she has been with us, because she is exceptionally good at making sure you have a great experience. For instance, if you are curious about a menu item, Karina never hesitates to march over to the kitchen and get a sample. She is also cautious in getting every order right, repeating the order back to you for clarity. She shows the same attention to detail when working behind the bar—making drinks with confidence and flair.
Serving the guest is only half of what makes Karina stand out. At the start of her shift she is very diligent about getting her team on the same page and being certain they have everything they need to serve their guests during their shift. When there is a lull in the line, she always jumps right onto any side work to be ready for the next wave of guests. And should a fellow employee call be unable to make their shift, Karina is quick to cover for them.
We've had 10 wonderful years of working with Karina, so if you see her on break enjoying her favorite—enchiladas verdes —please tell her congratulations!
At the crack of dawn every day, trucks begin arriving at Picante to deliver hundreds of ingredients to make our food and drinks. And as sure as the sun rises each day you will find our June spotlight team member, Huriel Posadas, who manages everything that arrives at Picante. He performs his job with a wonderful mix of cheerfulness and urgency that is contagious.
Huriel maintains the largest area of Picante: the alley where the goods arrive as well as the rooms and refrigerators in which they are stored. Everything has its place and he keeps it impeccably organized so time is never wasted looking for an ingredient for the kitchen. The cleaning of those areas is so complicated that a map was created to track the frequency needed for each task, making even the least-seen area of Picante as clean as the front of the house.
All of our managers are trained in every aspect of the restaurant—an education which lasts two months—before they assume their managerial role. Huriel is the first stop on this training and his instruction is thorough and clear. He’s a great leader in this way.
We asked Huriel to name his favorite dish at Picante, and it was the only challenge he couldn’t meet. Frankly, we are perfectly happy watching him eat his way around the menu over and over again!
Like a well-played game of telephone, each order goes through many ears before the food is delivered to the table. Our cashiers parrot back each order, assuring that they heard what the guest wants. Next the order is sent to the kitchen where it is prepared and plated. Finally, our expeditor—or, as we call them, "expo"—culls the order and makes sure it's correct before runners bring it to the table. May's spotlight is on Claudia Rodriguez who has the superpower of interpreting each order and insuring what the guest is expecting is what they receive—sometimes sending plates back to the kitchen for adjustments. Insisting on the correct presentation of each and every plate that she handles is how she has set the bar high for her entire team of expos. Always following procedure, Claudia demonstrates her understanding that any mistake on her part would slow down the restaurant's promise to serve food quickly. Her calm presence in the heat of a rush of customers is appreciated and adopted by her team.
We love working with Claudia because of her direct style of communication, firm manner, and high standards with which she trains our other expos.
Our April Spotlight is on team member Francisco Barragan. He may not be a face you see at your table or at the cash register, but he is surely a part of nearly every meal you have at Picante. One of our most versatile line cooks, he has a particular passion for the customer experience. Despite his position in the "back of the house" he is acutely aware that his performance behind the scenes makes or breaks each guest's visit.
As a cook, Francisco has mastered every station "on the line" and is continually perfecting his culinary techniques and insights. Francisco's care for the food and guests is thorough: the details he brings to his plating; his support of servers in assuring order accuracy; following special instructions; his cool demeanor as rush-hour ramps up, and his focus on delivering excellent quality to every guest.
It's a joy for everyone at Picante to call Francisco a colleague. He is a steadfast presence at Picante for his dedication (and his wily sense of humor!)
My journeys south of the border began four decades ago. Everything about Mexico captivated me—the art, the history, and especially the food. But when I returned back home to my native Berkeley I couldn’t find the flavors I’d savored while traveling and studying the cuisine from one region of Mexico to the next. So after years of cooking for friends and family, with ingredients I stashed in my suitcase from my many trips south, Picante was born.
Picante is an expression of my love for Mexico. Love is why I grind corn daily for our tortillas, import Mexican herbs, spices & chiles , and why I have local artisans craft cheese capturing the same nuances as fresh Mexican queso. Love explains why I grill only never-ever meats and why our addictive chips come from organic corn tortillas we slice right here—not from a bag.
I would never claim Picante is authentically Mexican—food can only be considered truly authentic if it’s made in Mexico. And while the dishes at Picante may not be coming from some grandmother’s kitchen in Mexico, the reactions I get tell me it’s pretty close.
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